Refund policy
Rytual Wellness & The Ladies Club
Returns, Refunds & Cancellations Policy
Last updated: 27 August 2026
At Rytual Wellness and within The Ladies Club, your satisfaction and well-being are at the heart of everything we do. We take great care in curating high-quality products and experiences, and we want you to feel confident every time you purchase from us, whether that's a product, an event ticket, or a membership. Please read the policy below, and don't hesitate to reach out if you have any questions.
Rytual Wellness — Product Returns
1.1 Returns
We accept returns within 14 days of the delivery date, subject to the conditions outlined below.
Eligible items:
• Items must be unused, unopened, and in their original packaging.
• Non-consumable products that have not been used or damaged.
• Items received damaged or defective due to our error.
Non-eligible items:
For the health, safety, and hygiene of all our customers, the following items are strictly non-refundable once opened or used:
• Skincare products (serums, moisturisers, oils, balms, masks, cleansers, etc.) that have been opened.
• Consumable products (supplements, teas, tinctures, ingestibles, or any edible wellness products) that have been opened or partially used.
• Items marked as final sale or non-returnable at the time of purchase.
• Gift cards and digital products.
• Products that show signs of use, alteration, or damage caused by the customer.
Hygiene notice: In the interest of health and safety, we are unable to accept returns on any skincare or consumable products that have been opened or tampered with, regardless of the reason. This policy exists to protect all of our customers.
1.2 Refunds
Once your return is received and inspected, we will notify you of the outcome within 5 business days.
• Approved refunds will be processed to your original payment method within 7–10 business days.
• Shipping costs are non-refundable unless the return is due to our error (e.g. wrong or defective item sent).
• If your item arrived damaged, please contact us within 48 hours of delivery with photographs of the damage.
1.3 Exchanges
We are happy to offer exchanges on eligible, unopened items within 14 days of delivery. If you would like to exchange a product for a different variant, size, or item of equal value, please contact us and we will guide you through the process.
1.4 How to Initiate a Return or Exchange
• Contact our customer care team at info@rytualwellness.co.za with your order number and reason for return.
• Wait for confirmation and return instructions — please do not send items back without prior approval.
• Pack your item securely in its original packaging where possible.
• Ship the item using a trackable postal service. Return shipping costs are the responsibility of the customer unless the return is due to our error.
1.5 Faulty or Incorrect Items
If you have received a faulty, damaged, or incorrect item, we sincerely apologise. Please contact us within 48 hours of receiving your order at info@rytualwellness.co.za with your order number and clear photographs. We will arrange a replacement or full refund at no additional cost to you.
2. The Ladies Club — Event Tickets
2.1 Ticket Sales
All Ladies Club event tickets are sold in advance and are confirmed on receipt of payment. Please check the event date, time, and venue carefully before purchasing, as tickets are issued on the terms set out below.
2.2 Cancellations & Refunds
All ticket sales are final. We do not offer refunds for change of mind, illness, or inability to attend.
You are welcome to transfer your ticket to another person instead. To do so, email info@rytualwellness.co.za with your order number and the full name and contact details of the person you're transferring your ticket to, at least 48 hours before the event. We'll confirm the transfer and update the guest list on our end.
2.3 If We Cancel or Reschedule an Event
If The Ladies Club cancels or reschedules an event, you will be offered a full refund or the option to transfer your ticket to the new date, whichever you prefer. We will notify you by email as soon as possible if this happens.
2.4 No-Shows
If you do not attend an event and have not arranged a transfer in advance, your ticket is forfeited and no refund will be issued.
3. The Ladies Club — Membership
3.1 Membership Fees
Membership fees cover your access to The Ladies Club community, member benefits, and member pricing on events for the duration of your membership term. Fees are non-refundable once your membership has been activated, except where required by law.
3.2 Cancelling Your Membership
You may cancel your membership at any time by emailing info@rytualwellness.co.za. Cancellation stops future renewal but does not entitle you to a refund for the current membership period already paid.
4. Contact Us
For any questions about this policy, product returns, event tickets, or your Ladies Club membership, please reach out to us at info@rytualwellness.co.za and we'll be happy to help.